Medco Limited operates a ‘no-quibbles’ return policy to ensure customer satisfaction is always our top priority. We strive to ensure every order we dispatch is correct, however, there may be instances where due to human error an incorrect size or colour is dispatched. In these instances, we encourage customers to contact us immediately so we can arrange collection of your incorrect package and reissue your order correctly. If you do not wish to receive a replacement for your incorrect order, we will be happy to issue a full refund upon receipt of the returned goods.

There are some conditions that must be met before we can begin return procedures:

  • All items must have been purchased on the www.medco.ie website or otherwise from Medco.
  • Returns will be accepted within 14 days of purchase. Unfortunately after this time we may not be able to process your return or refund.
  • Customised products cannot be returned; customisation includes embroidery, specific alterations, non-stock uniform colours and trims.
  • To return an item online, you will need to have an account on the Medco website. This will ensure a seamless returns policy and a full record of all transactions.
  • To exchange a garment for another size, please post the item(s) back to us (An Post) having completed the returns form. Once we receive the garment(s) we will follow your instructions.
  • You have the right to cancel your order up to 14 days after purchase (does not include customised orders – see above).
  • To avail of a refund or exchange, all items must be in the same condition as they were received. We will not accept returns for items that have been worn, washed or otherwise damaged in your possession. 

Returns FAQ

Can I return a bespoke order?

If you have ordered non-stock items that have been specifically manufactured as per your request, we cannot offer you a return option. However, your items are fully warranted by Medco Limited to protect you against defects or faulty workmanship. 

Can I avail of price adjustments for items that are now on sale?

If we have in stock, the exact item that you purchased then you may be able to avail of price adjustments if the sale price occurs within 2 weeks of your purchase. 

I bought items in your factory store; can I use your online returns area to return these items?

No. Items bought in our factory store, must be returned to the point of purchase. 

Please note that Medco will deduct €6.00 carriage charge from refunds processed, as the result of items being returned, in order to keep our prices competitive. 

If you have any further queries about our returns policy, please don’t hesitate to contact our customer care team on 026 41681.

Returns, refunds and exchanges

Items bought online

FAST, TRACKABLE returns are available with our new digital returns process using the AnPost returns portal.

How do I find my returns label?

If you’re returning your order by post, you’ll need to generate a returns label online for through the An Post returns portal here.

You don’t need a returns label if you’re returning your order to one of our stores. You can use your digital order summary.

Ways to return:


You have the choice to drop off your return parcel at the nearest post office (find your nearest drop off location here  or have your parcel collected.

To return your order by post please print and attach the return label as detailed below:

Please fill in the return slip from your parcel summary document and include it inside your return parcel.

Access the returns portal here and select your return method. 

You have the choice to drop off your return parcel at the nearest post office (find your nearest drop off location here  or have your parcel collected.

Once you have entered your details your label will be generated and you will have the option to print this yourself or present your QR code at the post office and they will print the label for you. For orders being collected the driver will bring the label when collecting your parcel.

In store

Where do I find my order summary?

Your order summary is included in your parcel. You can also find your order summary in your Order Confirmation email.

When will I get my refund?

The refund will be issued to the original payment card or PayPal account, usually within 10 working days.